AI Analysis — Deep Dive
The uncanny valley closed in 2024. Routine calls are now table stakes for voice AI.
Latency under 500ms, natural-sounding voices, real interruption handling — modern voice agents (Vapi, Retell, OpenAI Realtime) cross the uncanny valley for routine calls. They never sleep, never have a bad day, and they're fluent in multiple languages.
Sub-500ms latency, natural turn-taking, interruption handling, expressive voices (ElevenLabs/OpenAI Realtime), and orchestration platforms (Vapi, Retell) that wire it all together. Together they hit the threshold where customers stop noticing they're talking to AI.
Highly emotional calls, complex multi-party negotiations, dialects far from training data, and calls that require nuanced judgment. We scope every deployment to where the AI is reliably good — and route the rest to humans.